Senior Customer Service Agent - Brackenfell
Senior Customer Service Agents Wanted Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner. Based in Brackenfell. Working hours: 40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am -8pm), including public holidays. Education Grade 12 / Matric / NQF level 4, Post matric qualification Experience 3 years in a Customer Service environment 3 years working in a non-scripted working environment Experience in managing/supervising a team Proven track record of meeting KPI's Experience in handling and de-escalating customer complaints Knowledge and skills Clarity in Communication Technical Proficiency
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