SENIOR DEBTORS CLERK - South Africa
Job Overview The Debtors’ clerk responsibilities entail providing assistance in recovering outstanding debt. To be successful in this role, you should possess the ability to show off both your customer service & collections skills, when liaising with our customers. C. Areas of Responsibility (Your duties will include but are not limited to:) • Complete debtors function • Ensure timeous and accurate recording of all invoices, debit and credit notes • Monitoring of accounts to ensure that payments are received timeously and are up to date • Administering Debtors / Debt collection - Follow up on outstanding accounts • Collect overdue monies and timeously flag overdue accounts to relevant staff and management • Daily, weekly and monthly reporting including age analysis, reconciliations, processing • Collect overdue monies and timeously flag overdue accounts to relevant staff and management • Accurate and constant follow up with customers regarding outstanding payments • Deal with queries from clients and reconciling of customer accounts where necessary Excellent verbal and written communication in English and Afrikaans • Good time management skills, showing the ability to manage self and prioritise tasks • Be able to handle and deal with conflict situations • Listening Skills • Matric or equivalent qualifications • Tertiary qualification (desirable but not essential) • A good working knowledge of MS office and IT packages • Computer literacy • Impeccable business acumen in both written and communication skills • Documentation Skills • 2-3years’ experience in a similar role (Client Service / Debt Collection) • Previous debt collect experience and techniques would be advantageous • Excellent negotiations and communication skills
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