Senior Operations Manager- Mount Edgecombe - Kura - South Africa

Job Title: Senior Operations Manager Location: Mount Edgecombe, SA Salary R60 000 - R80 000 per month medical insurance We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives. We value diversity in our business and unite our people under our shared values: Vulnerability: We bring our true selves to work. Curiosity: We ask questions. Learning We seek feedback. Courage: We call it out in the moment. Accountability: We know it's always down to us. This is a permanent full-time role as a Senior Operations Manager in our Mount Edgecombe, South Africa office. The role is on-site. If you have experience in O perational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture, then this role is for you. The role includes the following responsibilities: Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of sales and a high quality of service. Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement across the project by building a fun and rewarding environment Forecast and plan recruitment activity by co-ordinating communication between various internal departments including Resource Planning, HR, Recruitment and Training, thus ensuring staffing levels are continually met across the project Analyse results across the project to identify areas for improvement and work with Continuous Improvement function to create plans to deliver improvement requirements Ensure knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements Create and maintain a strong sales culture and performance driven working environment Communicate effectively with the team to create and maintain a motivated and challenged workforce Work with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive report Pay Advance – Up to £600. Referral programme – You can earn up to £500 for each referral. Enhanced CSP & Maternity/Paternity Scheme Bonus Opportunity Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day. Cycle to work scheme – Save up to 42% off a new Bike. Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more. Business Management Degree qualified Outbound & inbound contact centre operational management and strategic planning experience within a sales environment Effective leadership through team building , development and a strong coaching culture Highly focussed and sales driven Great ability to coach the coach KPI management and proven track record of achievement Ability to recruit and create dynamic and highly performing teams Commercial awareness and financial management Thorough understanding of resource optimisation and delivery Excellent client relationship management Experience of managing multiple projects and varying team sizes Excellent written, verbal and presentation skills Act with integrity at all times when representing our business and its people Ambassador for KURA values and brand Feel ready to jump in? Click Apply Now or contact the team: Please give the team a phone call on 0333 300 0080, they are excited to discuss the role further. Email us: careerswearekura.com Text or Whatsapp 07507601627 Apply Now

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Senior Operations Manager- Mount Edgecombe - South Africa

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