Senior Recruiter Wynberg - Cape Town - Wynberg
Careerbox
To provide quality and efficient service to our clients through the hiring and filling of vacant positions with talented and/or qualified candidates. To source and screen candidates, coordinate the interview process, and facilitate offers and employment negotiations whilst ensuring candidates have an enjoyable experience. Senior Recruiter to provide support to the account managers, supporting and directing recruiters on day to day operations, attend meetings with clients and CAP discussions to ensure they are able to support in the absence of the Account Manager Position Description Determine applicant requirements by studying job description and/or job qualifications Ensure that candidates recruited match the required profile Arrange interviews, analyse responses and verify references. Arranges management interviews by coordinating schedules Manage and ensure that reliable questioning techniques are used Ensure that the successful placement, competition rate and attrition is achieved Monitor daily management of groups to be occupied prior to start date Ensure agreed requisition targets are met timeously Revise and update plan on a weekly basis to ensure targets are met. Continually evaluate performance Evaluate candidates and recruit high performing candidates to ensure high throughput and high productivity 30-day performance on the floor is to be measured to track the speed to competency and retention of candidate Promote the business benefits/advantages such as the clinic, wellness program, CCI Cares initiative etc Ensure adherence to business processes Ensure adherence to Company policies and procedures Ensure that accurate information is communicated to Candidates Identify and highlight opportunities for service and process improvements Ensure Candidate Offer Process is adhered to Ensure correct Campaign/department is relayed to Candidates People Engagement Ensure professional and positive attitude when interacting with candidates and internal/external clients Ensure high level of service Ensure communication is adapted to meet the needs of the specific individual Ensure optimal Client Service Delivery People Management and experience in managing a team Provide daily direction and communication to the Team on performance through regular team talks Assist with workforce planning issues Work with the team to determine training needs Provide a Subject Matter expert role Adherence to POPIA Follow processes outlined by the POPI Act that is followed by business Meet Operations requirements To assist and complete all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Identify and implement methods to improve operations, efficiency and service to clients Create and maintain a high-quality work environment Grade 12 or equivalent Sound knowledge of all Screening programs used for Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call Listening experience is advantageous Tertiary education is advantageous Sound Knowledge of all social mediums to promote optimization of Recruitment Proficient in Excel and PowerPoint Skills and Competencies People Management Skills; ensure high levels of employee engagement Strong and adaptable communication skills with the ability to influence and motivate Active Listening skills Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management Good interpersonal skills Strong analytical abilities; ability to collate, manage and analyse data Adaptability / Flexibility Problem solving skills Resilient approach and the ability to manage under pressure Initiative / Proactive attitude Knowledge of the company disciplinary code and procedures Ensuring the 7 stage recruitment process is followed 100% as per the SOW and MSA requirements per client Marketing and advertising Skills Specific Screening skills; Competent in completing all relevant screening processes (Criminal, Credit and ID Checks along with Drug testing experience) Market Related
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