SERVICE TECHNICIAN (East London - East London
PCS Equity Solutions
SERVICE TECHNICIAN (East London) Position Description: The Service Technician is required to support all Technical Service Functions in the Eastern Cape. This will include but not limited to Faultfinding/troubleshooting & Repairs on all medical equipment. Maintaining strong customer relations is essential. High efficiency is required in call out turnaround times and in driving technical assessments, improve on customer satisfaction, maximize customer retention and increase profitability. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Adequate stock control on service parts Install systems to full working capacity Completion of daily activity reports, job cards Maintain warranty procedures and repairs Assist in any service related queries at site of customers. Plan weekly visits and schedules to Hospitals Maintain customer relationships Attend callouts Assist Sales Representatives when commissioning Assist with system repairs. Disinfect , clean and maintain equipment Regular travelling out-of-town, attending to service related queries. Adhere to safety and quality standards on all Arjo products. Meet service revenue targets Promote service contracts Assessments in hospitals Selling of parts and accessories to achieve sales targets Maintain company vehicle in good condition Maintain Log book for vehicle mileage Qualification (Knowledge, Skills and Abilities): Minimum of Grade 12 or equivalent. Relevant tertiary qualification will be an advantage. Technical and mechanical mindset Good commercial acumen Computer literacy Valid driver’s license (Code 08/EB) and PDP Minimum experience in driving company vehicle of at least 2 years Ability to work independently Excellent communication skills Attention to detail. Customer Service Orientated. Organized. Available after hours on adhoc basis Available to travel nationally for several days The salary will not exceed: Salary R13,500 The offer will include the Company benefits, as per standard, as well as Commission as per the Company Policy. Company vehicle is provided for business use only.
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