Shoprite: Call Centre Learnership Programme 2016 - South Africa
Purpose of the job: The MFin Call Centre Learnership Program develops matriculants with no previous work experience. Learners that successfully complete the program obtain a Help Desk Level 2 qualification. The 12-month program contains classroom and workplace components to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly. Qualifications Applicants must have passed Grade 12 and must be currently unemployed. Applicants must have passed Grade 12 and Mathematics / Mathematical Literacy Applicants must have passed an official second language. Only SA citizens aged between 18-25 are eligible to apply. Skills Computer literacy – MS Office Communication Skills Attention to detail Negotiation Skills Time Management Skills Job Objectives 1. OPERATIONAL PRODUCTIVITY Answer calls and contact customers telephonically Make outbound calls to acquire customer information Obtain customer information Handle all customer inquiries telephonically Process personal loans applications and documents Explain the personal loans application process clearly to customers 2. CUSTOMER SERVICE DELIVERY Identify and understand customer needs to provide high quality service Manage and resolve customer service complaints Provide customers with accurate information on products and services to ensure consistency Update existing customer information on the data base Follow up customer calls where necessary Investigate, resolve and process high volumes customer enquiries to deliver quality customer service Escalate queries or complaints to appropriate channels to ensure effective resolution Competencies Essential Relating and networking Persuading and influencing Presenting and communicating Information Delivering results and meeting customer expectations Following instructions and procedures Adapting and responding to change Desirable Working with people Coping with pressures and setbacks Adhering to principles and values How To Apply Apply for the Shoprite Call Centre Learnership Programme Closing Date: 04 September 2015 Location: Cape Town, Epping
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