SMI 415226 - Central Reservations Administrator – based at Head Office - Mpumalanga
Employer Description
A 4-star 24 sleeper Game Lodge located near the Greater Kruger National Park.
Job DescriptionOur client seeks a talented Reservations Administrator for their luxurious property, who will be based at their Head Office handling central reservations for the Lodge.
You will be responsible for:
- Managing bookings and reservations
- Providing excellent customer service
- Maintaining reservation systems
- Handling payments and refunds
- Coordinating with internal departments and vendors
- Generating reports on reservation metrics
- Ensuring compliance with regulations and policies
- Supporting sales and marketing efforts
- Training staff on reservation procedures
- Problem-solving for reservation-related issues
- Upselling additional services or upgrades
- Managing customer feedback
- Maintaining detailed records of reservations
- Adapting to changing priorities and situations
Hospitality Management Diploma/ Travel & Tourism Diploma or relevant qualification
SkillsThe successful candidate must have:
- Strong communication skills (both verbal and written)
- Excellent customer service skills
- Attention to detail and accuracy
- Time management and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using reservation management software or systems
- Basic knowledge of accounting and payment processing
- Problem-solving and decision-making abilities
- Adaptability to changing priorities and situations
- Teamwork and collaboration skills
- Knowledge of industry regulations and policies related to reservations
- Sales and upselling skills may also be beneficial
- R2 500 accommodation allowance
- Contribution towards Provident Fund
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