Game Lodge Manager Hector Spruit - South Africa
Express Employment Professionals SA - PTA North
We have an exciting opportunity to a dynamic couple contribute to the success of a Lodge, a stunning 5-Star self-catering lodge, situated in a Private Game Reserve and create a memorable experience for their guests. We are looking for multiskilled Management Couple who are passionate about the hospitality industry, possess strong leadership skills, and thrive in a dynamic environment to take over the management of the lodge. Her: Guests Services: • Coordinate guests reservations, check-ins, and check-outs efficiently. • Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stay • Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests concerns or complaints. • Arranging Bush delights, special occasions, special holidays etc. Staff Management: • Supervise lodge staff members. • Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service. • Arrange leave applications, gate passes, staff visitors. • Demonstrate the highest level of service excellence and professionalism as a role model for other staff members – Lead by Example Financial Management: • Monitor financial transactions, including guest's bills, accounts payable, and accounts receivable Site inspections: • Meeting, greeting and hosting of all agents. • Orientation Administrative Duties: • Overseeing of administrative duties. • Ensuring all financial data is correct and in order. • Monitor financial transactions – guest's bills, staff accounts. Lodge: • Ensure high levels of standards are kept at all times • Ordering and management of stock, consumables and all the assets of the lodge. Him: • FGASA Level 2 Full Trails Guide • Daily Game drives and Bush walks • Hosting of guests • Gardens, property maintenance and upkeep • Basic Vehicle maintenance skills • All relevant maintenance to the property Desired Experience & Qualification Qualifications Her: • Hospitality Management Diploma or equivalent Him: • FGASA Level 2 (NQF 4) preferred •Full Trails •ARH competency Skills The successful candidates must have: Her: • Minimum of 5 years lodge working experience. 4 or 5 an advantage. • Strong leadership skills with the ability to motivate and inspire a diverse team. • Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, Finance, FOH & Guest Experience • Ability to receive instruction and follow thought as required. • Excellent organizational and multitasking abilities to manage multiple priorities effectively. • Outstanding interpersonal and communication skills to interact with guests, staff and external stakeholders. • Knowledge and experience of lodge operations, including front desk, kitchen/chef and housekeeping. • Proficiency in Outlook, Excel & Word. • Familiar with Nightsbridge Booking platform and Extranets. • Understanding of financial management principles and experience with budgeting and cost control. • Marketing and Social Media experience. • Attention to detail, problem-solving skills, and the ability to work under pressure. • Availability to work flexible hours as well as extra hours when required. • Lead by example very important. • Desire, drive, and experience to develop the lodge to its full potential. • Ability to operate independently. Him: • FGASA NQ4 or Professional NDT Registered • Valid Driver's License and PrDP • Valid First Aid Certificate • Rifle Accreditations and ARH • Trails Guide qualification with VPDA • Astronomy knowledge advantageous • Off-road driving in 4x4 vehicles • Excellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest Experience • Knowledge and experience of gardens and maintenance. • Ability to operate independently.
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