Spa Administrator - Cape Town Region
We are seeking a highly organized and detail-oriented individual to join our team as a Spa Administrator. As a Spa Administrator, you will be responsible for managing the administrative tasks and ensuring the smooth operation of our spa. Your primary focus will be on providing exceptional customer service, coordinating appointments, handling inquiries, and maintaining accurate records. This role requires excellent communication skills, strong organizational abilities, and a customer-centric approach. Responsibilities: - Greet and welcome clients in a friendly and professional manner - Schedule and coordinate spa appointments, ensuring efficient use of resources - Answer phone calls, respond to emails, and handle customer inquiries promptly and courteously - Maintain accurate client records, including contact information, appointment details, and treatment preferences - Process payments and handle financial transactions accurately - Assist with inventory management, including ordering supplies and maintaining stock levels - Collaborate with spa staff to ensure smooth operations and exceptional customer experiences - Maintain cleanliness and organization of the spa reception area - Provide information about spa services, packages, and promotions to clients - Handle customer complaints or concerns in a professional and empathetic manner - Adhere to all spa policies and procedures, including privacy and confidentiality guidelines Requirements: - Proven experience in a similar administrative role, preferably in a spa or hospitality setting - Excellent organizational and time management skills - Strong attention to detail and accuracy - Exceptional customer service and communication skills - Proficient in using computer systems and software, including MS Office Suite & ESP - Ability to multitask and prioritize tasks effectively - Professional and friendly demeanor - Knowledge of spa treatments and services is a plus - Flexibility to work Monday to Friday from 08h00 to 17h00 Salary: The salary for the Spa Administrator position is R8000 per month plus commission
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