Spa Receptionist - Pretoria
The Globevest Group
Salary: Market related Location: Kameeldrift, Pretoria Job type : Permanent Industry: Hospitality Reference Number: RDT.SR.K.08022024 COMPANY DESCRIPTION: Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Spa Receptionist to join their team as soon as possible. JOB DESCRIPTION: MAIN DUTIES & RESPONSIBILITIES: Responsible for the reception areas in the spa as well as co-ordination of all areas to ensure optimum guest experience Greeting of all guests Answering the telephone Assisting guests with questions regarding services and products Booking appointments Checking guests in and ensuring POS and dockets are completed correctly at the end of the guest's spa treatment Dealing with billing Serving welcome drinks Providing spa tours and upselling Complete opening and closing checklists Accurately and efficiently schedule, confirm, change and cancel spa appointments Maintain a clean, safe, fully stocked and well organized work area Attend and participate in trainings and staff meetings Assist in all areas of spa operation as requested by management Assist with treatments (back-up) if you are trained / qualified Communicate to management any and all occurrences involving staff or guests in the spa that require attention Ensure client cards are completed and efficiently filed Ensure that all guests provide feedback after each visit Maintaining and supervising inventory, efficiently performing weekly stock takes and highlighting to the spa manager with stocks are low Communicating any process changes, important company information, unavailability of stocks within the spa and other departments as relevant on a regular basis Carry out spa administration duties Follow the set guidelines and procedures as outlined in the SOP manual EDUCATIONAL REQUIREMENTS: Grade 12 EXPERIENCE AND SKILLS REQUIRED: 3 - 5 years industry experience Excellent administrative skills ESP experience Excellent English verbal / written skills Computer literate Ability to work late shifts and over weekends (Spa is open Tuesday - Sunday) Own transport (highly advantageous) POPIA By Submitting your CV, you confirm that: We may retain your personal information in our database for future matching. We may contact you when suitable opportunities arise. The information you have provided to us is true, correct and up to date. We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.
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