Support Engineer Durban - Durban
Datacentrix
Datacentrix is seeking an IT Support Engineer to join our dynamic team based in Durban. The successful candidate will be responsible for providing Desktop hardware and software support to end-users. Critical Requirements - Skills, Experience and Qualifications: Matric or Grade 12 Essential Diploma in Information Technology /A/N Must be able to work flexible hours as may be required. Must be able to work independently. Must be able to cope under pressure. Must be punctual, disciplined and dedicated to effectively execute job requirements. Own reliable transport and driver's license Primary Role Accountabilities: Develops and maintains a professional working relationship with the clients and client end-users in support. Updates all ITSM calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback. Maintains service and quality levels according to of the company' business standards, processes, and procedures. Resolves all calls logged by end users, relating to desktop issues and ensures compliance to SLA. Ability to analyze and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination. Ability to communicate oral or written feedback and technical information to all levels of end-users. See Description See Description
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