Team Leader Call Centre Pretoria - Pretoria
Prosperitas Personnel
We are seeking an experienced and motivated Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence to legal and regulatory requirements. This is an exciting opportunity to join a dynamic company and contribute to the company's continued success. - Manage and lead a team of Legal Collections professionals, providing guidance, support, and training - Monitor team performance, including call quality, adherence to collection guidelines, and individual performance targets - Conduct regular team meetings to communicate targets, expectations, and provide updates - Ensure timely and accurate completion of legal paperwork and documentation - Develop and implement strategies to improve team performance and maximize collections - Provide reports and analysis on team performance and identify areas for improvement - Stay updated on legal and regulatory guidelines, ensuring the team operates within compliance - Handle escalated customer inquiries or complaints in a professional and timely manner - Collaborate with other departments to resolve customer issues and improve processes - Identify training needs and provide coaching and development opportunities for team members - Matric Minimum of 3 years of experience in legal collections, preferably in a call center environment - Proven experience in team management and leadership - Excellent knowledge of legal and regulatory requirements related to collections - Strong communication and interpersonal skills - Ability to motivate and inspire a team to achieve targets and exceed expectations - Exceptional problem-solving skills and ability to handle difficult customer situations - Proficient in using collection software and Microsoft Office Suite - Strong attention to detail and ability to multi-task - Ability to work in a fast-paced and dynamic environment R15 000 CTC to R20 000 CTC per month based on experience and qualifications
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