Telesales Consultant_Discovery_Connect_JHB - Sandton
DISCOVERY LTD
Telesales Consultant_Discovery_Connect_JHB Business Unit: Discovery Connect Function: Call Center / Contact Center Date: 20 Mar 2024 Identifying sales opportunities.•Answering inbound calls timeously and making required outbound calls Co-ordination of own administration Identifying sales opportunities Maintaining accurate details and statistics of all queries Key purpose This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales. Key Outputs The successful individual will be required to perform on, but not limited to the following key outputs: Achieve Vitality Sales target Communication to members telephonically via fax and email Attending to general administration Conduct Financial Needs Analysis Achieve quality target Overcome objections Adhering to service level agreements Personal attributes and skills The successful individual will be required to demonstrate the following competencies: Target Driven Team Player Goal orientated Self motivated Ability to perform under pressure Adapt to change Persuasiveness Resilience/Tenacity Sound Time Management Self managed Attention to detail Ability to learn quickly and apply knowledge Speak fluently (accent neutral) English/Afrikaans Qualification & Experience Matric At least 2years sales experience, preferably in an outbound telesales environment Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage PC literacy, email, word, excel Tertiary qualification an advantage EMPLOYMENT EQUITY The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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