Telesales Team Leader Johannesburg, South Africa - Johannesburg
Moladira Management Specialists
Introduction Our client is one of the key players within the Connectivity space with products ranging across all technologies, including FTTH & FTTX. Our client is a subsidiary of a leading Telecommunications company with a South African context Description The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the implementation of Sales Contact Centre operational strategies ensuring that the business achieves its strategic objectives. To create and maintain a performance driven culture and ensure that contact centre processes and controls are aligned to the business objectives Job Requirements (Education, Experience and Competencies) Education: • Minimum 3-year relevant qualification (Sales, marketing) • Fluent in English Experience • Minimum 5 years' sales contact centre experience, with 2 or more years' experience in a supervisory or team leader position ( Call centre) . ISP experience is preferable. • Proven track record in meeting and exceeding sales targets Profile Supervisory / Leadership / Managerial Complexity: • Set boundaries within which direct reports will operate • Recruit suitable staff members • Enable direct reports to do their work by monitoring, coaching and problem solving • Continually assess the technical competence of the team and take steps to develop their knowledge and skill • Equip people with the necessary skills and tools to enable them to perform effectively • Identify, accumulate, and analyse statistics that reflect on the team's performance • Evaluate and assess people performance • Recognise the strengths of individuals and make use of these to achieve goals • Motivate staff on an individual basis to increase productivity • Actively manage non-performance • Take disciplinary action as required • Enforce a customer-centric approach • Develop supportive relationships with reports and encourage a team spirit • Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information We offer Annual Bonuses, Mobile Phone Allowance, Medical Aid Contribution, Provident Fund Contribution
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