Requirements:

Duties:

Design, develop and deploy SAC dashboards.
Be at the forefront of SAC, AFO & SAP Datasphere tool advances and driving their adoption.
Request and Coordinate New Versions of Analysis for Office WUSS packages.
1st and 2nd level support for incidents (troubleshooting and resolving) for SAC, AFO & Datasphere Platform as per define SLAs.
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform as per define SLAs.
Proactively propose solutions to improve the support of (new) business processes.
Action and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform as per define SLAs.
Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks)
Create and update management and technical documents in Confluence.
Standby, shift work and public holiday work required from time to time.
Support with Go Live preparation and support during Go Live (could be on weekends, late evenings)
Coordinate and Support SAP Basis team with issues and during upgrades.
Coordinate with Application teams, interface partners, support teams and other module consultants.
Monitoring SAC System Performance
1st and 2nd level support of the following technologies:
- Analysis for Office
- SAP Analytics Cloud
- SAP Datasphere
User creation on SAP Analytics Cloud
Creation of SAP Analytics Cloud connections to various source systems
Exporting and importing of transport packages in SAC