Requirements:

Degree in Information Systems or equivalent experience
Minimum of 8 years IT working experience
Minimum 6 years experience in SAP Basis
ITIL certification
ITIL process knowledge and work experience
SAP Certified Technology Associate - SAP HANA 2.0 and / or SAP Certified Technology Consultant - SAP S/4HANA System Administration (Required)
Project Management experience and / or certification
Solution Manager experience
Advanced SAP Basis Administration
Advanced Oracle and HANA Database administration
Intermediate SuSe Linux Operating System administration
Exposure to Cloud technologies, preferably Azure or AWS
Incident Management (IM), Change Management (CM), Problem Management (PM)
Agile Methodology knowledge
IT Service Management (ITSM)

Duties:

Action and coordinate CM (Change Management) tasks and tickets as required
Action and resolve CIM (Critical Incident Management) tickets as required
Action and resolve IM (Incident Management) tickets
Raise and lead tasks PM (Problem Management) tickets as identified
Handling Tickets and Tasks with the responsibility for closing the same within defined SLAs (Service Level Agreements)
Control all aspects of SAP Systems operations for systems in scope to ensure compliance to the IT Internal Controls
Ensure proper maintenance & control of the responsible SAP Systems
Support Feature Team in an Agile approach by proactively managing assigned User Story's in-line with the organisational Agile Working Model
Measuring actual progress against planned objectives
Preparation of system/technical documentation (as per ISO standards)
Proactively propose solutions to improve the support of (new) business processes
Regular reporting on system status to ensure compliance with TMP targets
Review and present proposed system solution to Feature Team Lead and / or Sub Product Owner

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