A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
Experience with VIP and End-user support
Experience with technical documentation and standard operating procedures
Experience with Active Directory/Azure Active Directory
Experience with device management (SCCM, Workspace One, Microsoft Intune etc.)
Experience with Virtual Device Management (Horizon, Citrix, Azure Virtual Desktop)
Exposure to troubleshooting infrastructure, network and general integration issues
Experience in the operation of Linux Servers and/or Windows Servers
Experience in Windows Client OS, GPO and patch management
Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
Experience with Scripting (Powershell, Bash etc.)
Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
Experience with SQL (MS, Oracle etc.)
Experience with Jira and Confluence
Experience with ITIL processes (Incident, Change and Problem management)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Requirements:

Daily monitoring of device management environments
Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
Continuously working on improving operational stability
Work on automation of platform operations, troubleshooting and maintenance topics
Interact with an international product team, external providers, vendors and customers.
Treat security as a first-class citizen
Work closely with stakeholders and development teams in constantly improving our Endpoint Management platforms stability and availability
Work with other IT teams on integration of new features and components

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