1st Line Support Technician - - Johannesburg

Minimum Requirements

IT Diploma/Degree
Office 365 certificate
ITIL qualified
A+ and N+ certificates
More than 4 years in an IT Support role
2 yrs experience with Active Directory
3 yrs experience with Desktop Support
Experience with Microsoft Exchange
Microsoft Active Directory skills
Networking knowledge of TCP/IP, DHCP, DNS, HTTP, HTTPS, SMTP, ICMP
Be based near Randburg

Duties and Responsibilities:

Provide 1st line support
Support call logging & updating
Desktop & peripheral support
User support
Network support
Remote and telephonic support
Ensuring all incoming Helpdesk calls are answered within SLA
Resolving calls within SLA
Appropriate & timeous call escalation
Identify repeat problems with associated action plans
Software and hardware installations
Ensuring all work is done in accordance with company policies & procedures

When applying, ensure your CV is in WORD of PDF format, and not scanned. Our software will not be able to match you to positions if it is scanned. Scanned cvs will not be considered.

Please accept your application as unsuccessful if you had no feedback within 14 days of applying. We will keep your CV on our database and match to other suitable positions. We will contact you in future should you match a different position.

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