Role: Account Manager

Qualification:

Grade 12/ Matric/ NQF level #4 secondary education qualification
Marketing diploma/ business administration diploma on NQF level #5 and a minimum of 3 years sales experience are preferable.
2 years' experience in customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.

Responsibilities:

Comprehensive understanding of the laundry/ production process
Comprehensive understanding of service/ products that the company delivers
Comprehensive understanding of the supply management chain
Basic understanding of tender and proposal processes
Basic understanding of legal implications and requirements regarding service level agreements and service contracts
Comprehensive understanding of marketing strategies, marketing media, targeted marketing, and marketing processes
Basic understanding of documentary requirements during submission of proposals and tenders
Ability to communicate, both verbally and written, clearly and accurately in English
Ability to produce clear and concise written correspondence in the form of letters and emails
Ability to call clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
Ability to assist ISO9001 implementation and audits that is conducted by clients on all other aspects relating to the business
Ability to successfully market all existing and new services to existing, new and potential clients/ customers
Ability to design (where applicable), implement and maintain stock and stock control systems
Ability to coordinate and oversee any new installations or amendments to existing installations at clients/ customers
Must have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customers
Ability to correctly complete credit/ vendor applications ad do invoice reconciliations when required to resolve client complaints
Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point and company related software systems
Excellent interpersonal, communication, selling and time management skills
- Must have own transport and valid driver's license a/ business administration diploma