Application Support Specialist Cape Town - Cape Town Region
Pro Talent
As an Application Support Specialist, you will be working as a member of the PSO & QA team, working alongside the Software Development, to provide application support across a range of web and desktop bespoke applications. The PSO & QA Team also collaborate closely with clients to provide seamless solution integration. Responsibilities : To provide QA (Quality Assurance) for software developments and ensure requirements are met and acceptance criteria and is of commercially acceptable quality To set up campaign dashboards for new campaigns, continuation campaigns and custom campaign dashboards. To take a brief on improvements to an existing process or for design of a new business process and implement either changes or create a new process using the company's bespoke solution Participate in meetings with sponsors and end users to capture the brief for their process requirements To convert a brief into a specification document to LMS standards To estimate the amount of work required to deliver the brief (specification document) Execute the work according to brief and within estimated budget and timeframe To QA (Quality Assurance) other designer's work or pass your work for QA To produce end user facing documentation and training material for delivery with process changes or new processes To participate in product training as and when required and provide ‘train the trainer level' training. Production of supporting documentation to improve user experience and satisfaction. Requirements Matric Relevant Tertiary Qualification in IT Industry Certifications 2-3 years in Software Application Support / Quality Assurance Experience of delivering Microsoft Power BI reporting solutions and/or advanced Excel skills Web and or Graphic Design knowledge Experience of delivering web solutions using Umbraco or comprehensive product knowledge General knowledge of using SQL A good standard of English communication and articulate written abilities Logical thinking and an ability to work to Lean methodologies. General familiarity with standard business processes, possess a business acumen & under analysis in a business environment. Ability to work under pressure (meeting budget and delivery deadlines) Good organisational skills and the ability to learn. Focus: the ability to work on your own initiative to a specified brief. The ability to work collaboratively and to contribute to remote team meetings and be responsive to requests from team members. Additional Info This will be a full-time position working from offices in Cape Town alongside our UK Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance. Duration – an initial 1 year fixed-term contact with a 6 months' probation period with the opportunity to become permanent.
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