Assistant Manager Cape Town - Cape Town Region
EXL
JOB DESCRIPTION Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development , IFM Services etc., Physical Security such as - Guards, Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance to achieve 100% uptime, Travel - hotel tie-ups, domestic & international travel support including visa facilitation, etc. Logistics support - point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business. Further, the position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area. Overall, all of these activities must be carried out in line with Exl`s corporate governance objectives. Customer experience: Controlled & qualified feedback via internal survey twice a year. Additionally, feeling the pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs & implement corrective action to ensure better service levels. Process implementation: Implementation of systems & procedures on ground to ensure 100% uptime on all facilities related support across operations as per approved budgets & Exl standards. The same is subject to internal & external audits from time to time. Cost efficiency : Functional delivery must be monitored in line with approved budgets and cost saving measures on account of waste reduction & process improvement with a target for a annualized saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated SPOC`s to ensure 100% uptime in service. Also responsible for building back up for key vendors & a "BCP" strategy with existing vendors to handle unforeseen events where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure with an uptime of 100% ( including E&M - through OEMs and AMCs) Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode. Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes. Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime. QUALIFICATIONS 3 Years experience in leading a Facililies team Matric Computer Literate JOB DESCRIPTION Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development , IFM Services etc., Physical Security such as - Guards, Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance to achieve 100% uptime, Travel - hotel tie-ups, domestic & international travel support including visa facilitation, etc. Logistics support - point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business. Further, the position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area. Overall, all of these activities must be carried out in line with Exl`s corporate governance objectives. Customer experience: Controlled & qualified feedback via internal survey twice a year. Additionally, feeling the pulse through regular interactions with employees, clients, vendors & a mechanism to tracks these inputs & implement corrective action to ensure better service levels. Process implementation: Implementation of systems & procedures on ground to ensure 100% uptime on all facilities related support across operations as per approved budgets & Exl standards. The same is subject to internal & external audits from time to time. Cost efficiency : Functional delivery must be monitored in line with approved budgets and cost saving measures on account of waste reduction & process improvement with a target for a annualized saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated SPOC`s to ensure 100% uptime in service. Also responsible for building back up for key vendors & a "BCP" strategy with existing vendors to handle unforeseen events where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure with an uptime of 100% ( including E&M - through OEMs and AMCs) Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode. Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes. Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime. QUALIFICATIONS 3 Years experience in leading a Facililies team Matric Computer Literate
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