Barista Stellenbosch - Stellenbosch
Intellistaff
Reference: JHB003153-TG-1 Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. Position Overview: The Barman / Barista is responsible for delivering excellent service by preparing and serving a variety of beverages, including cocktails, coffee, and specialty drinks. This role requires a high level of customer service, expertise in drink preparation, and the ability to work efficiently in a fast-paced environment. The Barman / Barista ensures that the bar and coffee areas are clean, well-stocked, and visually appealing. Key Responsibilities: Drink Preparation : Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including cocktails, coffee, espresso, and specialty drinks. Ensure consistency and quality in drink preparation and presentation. Innovate and create new drink recipes and suggest beverage pairings. Customer Service : Greet and engage with guests in a friendly and professional manner. Take beverage orders, provide recommendations based on guest preferences, and ensure guest satisfaction. Address guest complaints and concerns with a positive attitude and resolve issues promptly. Bar and Coffee Area Maintenance : Maintain cleanliness and organization of the bar and coffee areas. Ensure all equipment is clean, sanitized, and in proper working order. Restock supplies, including glassware, ingredients, and garnishes. Inventory Management : Monitor inventory levels and assist with ordering supplies as needed. Track and manage stock to minimize waste and ensure the availability of popular items. Conduct regular inventory checks and report discrepancies to the manager. Cash Handling : Process guest payments accurately and efficiently. Handle cash, and credit card transactions, and maintain a balanced cash register. Ensure all transactions are recorded properly and follow cash handling procedures. Compliance and Safety : Adhere to all health and safety regulations, including food safety and sanitation standards. Follow responsible alcohol service guidelines and check guest identification when necessary. Report any safety hazards or maintenance issues to the manager. Team Collaboration : Work closely with other staff members to ensure smooth and efficient service. Assist with training new staff on drink preparation and customer service standards. Participate in team meetings and contribute ideas for improving service and efficiency. Qualifications: Experience : Previous experience as a barman, barista, or in a similar role preferred. Experience in a hospitality or customer service environment is beneficial. Skills : Strong knowledge of drink preparation techniques and recipes. Excellent customer service and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Attention to detail and commitment to quality. Certifications : Food safety certification preferred. Responsible alcohol service certification preferred. Education : High school diploma or equivalent required. Physical Requirements : Ability to stand and walk for extended periods. Ability to lift and carry heavy objects Flexibility to work evenings, weekends, and holidays as needed. Work Environment: Fast-paced, dynamic environment. Regular exposure to hot and cold temperatures, cleaning chemicals, and beverage preparation equipment. Collaborative work with other staff members to provide excellent guest service.
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