Branch Sales Manager - Auto Salvage Sector (KZN) - Ellahi Consulting - Durban

One of SA's leading vehicle management and sales companies (Salvage (Accident damaged and stolen and recovered), Pre-owned (Fleet, rentals and second hand), Repossessed, Commercial) Position : Branch Manager Location: KwaZulu Natal Basic Salary: R 37000.00 pm Medical Aid Company Contribution R 1500 Provident Fund Company Contribution 8% of the basic salary Commission. Core Purpose: The core purpose of the Branch Manager is to effectively manage the operations and employees of the branch as to ensure excellent customer service internally and externally is delivered, resulting in optimal recovery ratios being achieved of auctioned off vehicles. The incumbent must be able to analyse dashboards and statistics to translate into daily action plans in line with sales and operational requirements of the branch. Ensure that theft to stock and damages are minimal to the branch operation, with zero health and safety issues. Ensure the excellent running of an auction which will translate into the desired targets of the overall business strategy. Maintain excellent customer service levels at the branch, ensuring that the desired client base is achieved and maintained. Academic qualifications Matric Certificate Business Management / Related Tertiary Education Forklift Drivers Licence Drivers Licence MIBCO Bargaining Council (Advantage) Work experience Essential: Minimum of 3yrs’ supervisory experience Proven track record of driving vehicle sales Operations oversight experience Experience pulling diverse teams together to reach business goals At ease to work in an external environment in weathered, hot / cold environment Salvage industry experience Advantage: Proven track record of working within cross-functional teams, while successfully delivering on recoveries Insurance background Management experience Knowledge Vehicle Codes and Description Practices of Management Health and Safety Compliance Existing Standard Operating Procedures Skills Sales/New business development Computer skills (Microsoft Office) Ability to reduce business plan into operational plan Excellent written and oral communication skills Ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time-frame through effective time management, planning and organisation skills Ability to interpret numerical information People management to drive partnerships Ability to work under pressure Attention to detail Personal Attributes Commitment to behaving ethically and in line with organisational values Focus on communicating clearly and convincingly Focus on getting things done Passion for optimising business performance Orientation towards growing and nurturing relationships Can think practically Remain resilient with stress and pressure Preference for team working Perseverance Customer centricity and focus Strong drive to growing the business Focus on analyzing and solving problems Key deliverables and outputs Operational Management Ensure that the branch operations are well organised, runs smoothly as to offer excellent internal and external customer service Stock is to be well-maintained with no additional damages or theft to the stock Manage the stock of the branch and ensure that all checklists with detailed information required are accurately completed Ensure that all stock received has accompanying images completed on the 360 visual application system, allocated parts are removed and safely secured, and that all requirements match the completed checklist All stock is accurately captured into the company’s Operating System accurately and correctly Stock is correctly placed in the designated areas Strategic Implementation Through the investigation and understanding of Business Information, via dashboards and reports, properly analyse this information as to implement action plans in line with meeting the agreed upon strategy from within the Business Analyse data from some of the below mentioned reports to manage, and implement action plans accordingly o Outstanding 360 visual transactions o Parts to be removed from vehicles o Asset types captured o Inter-warehouse movements o Checklists completed o Yard Space Sales Management Manage and oversee all auction preparation and delivery, as to ensure that the online and branch auctions are checked, verified and limited complaints are received through audit Ensure that the starting ratios of vehicles is kept to the highest agreed upon level to generate high recovery ratios Manage all sales recoveries and sales cancellations as to meet the required targets Implement the required practice to ensure that all auctions meet the required standard of excellence and escalate any issues for action Upon poor auction roll out practices being identified, immediately take a proactive approach in solving the root problem and applying preventative measures The incumbent will be measured on the success of the recovery ratios and sales cancellations in line with the Business Strategy Timeously attend to all customer queries as to bring about an income generating resolution Procure vehicles to sell on the company’s platform at set targets. People Management Manage the employee workforce of the branch by ensuring optimal delivery of performance, attendance, internal customer service and engagement of the Branch Work with the Human Capital Department in ensuring all “people” related areas are effectively managed and supported Ensure all employees are optimally trained and are performing at above average performance levels Lead in accordance with the Worldwide Code of Conduct and Value Proposition Able to manage and adapt management style when required to accommodate a multi-faceted group of employees Query Management Be the liaison of the company in assisting internal and external customers with any queries related to the Branch Partner with the inter-departmental teams to decrease sales cancellations, assist with theft investigations and additional damages / queries Compliance Ensure that compliance (Health and Safety) measures are maintained at all times within the branch Ensure that all incidents of theft / missing parts of the stock and additional damages is immediately reported and investigated Oversee all activities at the branch and report irregular behaviour immediately Ensure that FIC and POPIA Compliance is adhered to at all times Internal customers Branch employees, Inter-departments, MANCO External stakeholders Suppliers/Service Providers, Customers Apply Now

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Branch Sales Manager - Auto Salvage Sector (KZN) - Durban

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