The Business Development Manager - Randburg, GP Gauteng JOB SUMMARY The Business Development Manager will be the primary point of contact for new business development at O'Keeffe and Swartz. The incumbent will be the interface between the Company and its Clients, and is responsible for the generation of New Business/Clients for the Group to drive business growth and market share. KEY RELATIONSHIPS Internal Group Chief Executive Officer, Chief Operating Officer, Client Development Team, Campaign Manager, Head of Sales, Head of Compliance. External Develop good strategic relationships with all existing clients and target clients, suppliers and relevant industry bodies (ie. BPESA, Banking & Insurance sector, Direct Marketing Association and so forth). RESPONSIBILITIES & DUTIES The responsibility of the Business Development Manager is not exhaustive and may change from time-to-time as decided by Management. Understand the market, customer, products and services of the broader O'Keeffe and Swartz Group, with a particular focus on relevant Business Process Outsourcing opportunities and direct marketing in the financial services sector; Develop, implement and evaluate new business campaigns / initiatives for the O'Keeffe & Swartz Group together with the Chief Client Officer/Executive Team to maximise the company's business opportunities / grow market share and minimise risk; Identify potential new target markets (quantify and prioritise) for the O'Keeffe & Swartz Group, taking the lead on building robust business proposals that secure new contracts and long term client relationships; Develop and maintain relationships with potential and existing clients; Manage the entire process: lead generation; presenting of O'Keeffe & Swartz to potential clients; gaining an understanding of clients' business and needs; present feasible/alternative solutions; Screening of new business enquiries and providing quick and relevant feedback (including managing potential leads from internet and inbound enquiries etc); Manage and maintain a pipeline of new business and report weekly on progress, ensuring all opportunities are captured and explored; Create and maintain database of proposals and RFI's delivered by OKS; Track new business income, campaign successes / failures and report on monthly; Identify and evaluate opportunities within the market to enhance OKS's existing products or introduce new products; Ensure effective new business implementation through compilation of a Campaign Brief and briefing of all relevant departments; Effectively interact with other departments (Campaign Planning, Campaign Management, Campaign Analytics, Sales teams, Finance etc) when implementing new business to ensure they are fully and correctly briefed in all aspects of the campaign and required deliverables; Keep abreast of issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing web based and other research, ground material / literature on new business prospects, competitors and industry developments; Compiling cost estimates, proposals, reports, presentations and general correspondence for new business. Responsible for monitoring the external and internal business environment for any potential business risks or opportunities that may affect the business teams' strategy/objectives. Proactively advise the Chief Client Officer and of these factors and suggest strategies to address these. KNOWLEDGE, SKILLS AND ABILITIES Deep Business Process Outsourcing and new business development experience essential; Mandatory exposure to the domestic BPO market with international client exposure advantageous; Strong record of sales / marketing results (revenue generated), preferably within Business Process Outsourcing and Insurance/ Financial Services industries; Proven Direct Marketing / Database Marketing Skills Strong Relationship Management / Selling to Key Accounts at a senior level. Minimum of 3 – 5 years current, relevant experience. Excellent innovation and strategic skill; Excellent interpersonal and written capability; Excellent relationship building skills; Excellent negotiation and presentation skills; Creative approach to problem solving; Conflict resolution and mediation skills; Research and planning skills; Strong analytical capability; Ability to prepare reports / communication to a high standard; Ability to work under pressure to tight deadlines and co ordinate the input of others in these circumstances; Strong time management and organization skills; Ability to work effectively with a range of partners and stakeholders; Ability to think on your feet / dynamic and easily adaptable to change; Must have proven experience in standard computing packages including word processing, spreadsheets, email and PowerPoint. Monthly Salary: Market related Apply Now

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Business Development Manager Randburg, GP - South Africa

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