Call Centre Agent Johannesburg - Johannesburg
Bureau Veritas
To make contact with existing and/or potential clients who could benefit from our services within Testing, Inspection and Certification. The call centre agent will support the business developer by securing appointments with the clients through various channels of communication. Communication Be polite and never speak over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication with BD's regarding appointments scheduling Appointments All appointments should have an opportunity of being converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks, after sales work and idle items Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly with respect Build sustainable relationships and engage customers by going the extra mile Follow up on customers where necessary- retain customers who cancelled the appointment Ensure that when you need to transfer a customer- this not a blind transfer Never hang up on a customer, all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate data capturing, make use of phonetics when collecting data from the client Research Research necessary information about companies using available resources Frequently attend educational seminars to improve knowledge and performance level Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives Use researched information to seize opportunities to cross sell products when they arise. Key Behaviour BV Core & Business values Ethical behaviour Relationship management Patience Problem solving and flexibility Listening capacity Friendliness Teamwork Positive attitude Multitask ability Communication and consultation abilities Key Skills Chat channels CRM Dialler navigation Data capturing Telephony ethics Objection handling Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork & Communication open to support others, Open mind and willing to learning new skills Proficient in Microsoft 365 Proficiency in both Written and spoken English and excellent Very good Communication and Listening skills Experience of working internationally and/or in a multi-cultural environment. Thank you for your interest in Bureau Veritas and for submitting your application. Please note that due to the high volume of applications we receive, we are unable to personally respond to each applicant. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate the time and effort you have invested in applying for a position with us. We encourage you to continue exploring opportunities that match your skills and qualifications. Thank you for your understanding
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