Call Centre Agent Security Services (3-month-contract) - Johannesburg
Are you an experienced professional from a top-tier security service company looking for your next exciting opportunity? Look no further We're seeking a talented individual to join our international CCTV client on a 3-month contract in Bramley. Job Description: -Client Interaction: As a call Centre agent, you'll be responsible for attending to clients over the phone, serving as a vital part of our Africa call Centre team. - Remote Installation and Troubleshooting: You'll be tasked with installing and troubleshooting client products remotely, particularly IP cameras. - Single Point of Contact: Be the sole point of contact for clients when resolving product issues, ensuring their concerns are addressed promptly and effectively. - Software Support: Assist clients with software updates and guide them in connecting their products with our mobile application for seamless integration. - Email Support: Respond to client emails promptly, addressing any issues with their products or providing updates on software maintenance. Requirements: - Matric qualification. - 2 to 5 years of working experience in a security service company. - Knowledge of IPV address 4 and 6, subnetting, porting, mapping, and routing. - Excellent English communication skills. - Strong customer service and telephone etiquette, with previous experience in a customer care or call centre role being advantageous. - High levels of energy and enthusiasm. - Proficiency in computer literacy.
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