Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business unit. Job Description The candidate will be responsible for the effective management of the call centre (telephonic and online) to ensure loan targets and administrative/financial standards are met, rules and regulations adhered to and staff managed and developed, while improving business and seeking new opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff according to Company and individual requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated records Regular and accurate reporting on call centre results and performance Maintaining and improving customer relationships Creating and growing customer database Keep team updated with product knowledge Assist with ad-hoc projects to improve the sales and application processes within the company Qualifications Matric/Grade 12 NDip/BDegree (Advantageous) Experience 3 - 5 Years relevant experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial acumen Leading a team Service orientated Good initiative Reporting Excellent communication Salary Basic salary of R30 000.00 - R35 000.00 (Based on skills/experience). Benefits Company pension fund (5% Employer contribution and 5% Employee contribution); Group Risk Fund (death benefit) (contribution made by the Employer), and Company Funeral Policy (contribution made by the Employer) Apply Now

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