Contact Centre Trainer 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 - Forest Town
Intellibpo
We are a BPO that provides a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support services. We are looking for experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination. Compiling and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning and development course. Experience training staff in a call centre environment. Experience in a BPO outsource call centres servicing international clients. Must have at least 5 years' experience as a trainer. Able to work shifts base on international time zones. To Apply: Please send your CV and Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30 000.00 to R35 000.00 Plus incentives.
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