Service Delivery Manager 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 - Forest Town
Intellibpo
We provide a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support services. Job Description: We are seeking an experienced Campaign Manager to join our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service delivery. Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas for improvement. Collaborate with cross-functional teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture of continuous improvement, innovation and best practices within the contact center environment. Provide leadership and mentorship to a team of supervisors and agents, promoting professional development and high performance. Qualifications: Degree in Business Administration, Management, or a related field advantageous Proven experience (7 years) in campaign management and operations leadership within a contact center environment. Strong analytical skills with the ability to interpret data and make strategic recommendations. Excellent communication and interpersonal skills, with a focus on building relationships and influencing stakeholders. Demonstrated success in driving results through effective team leadership and performance management. Proficiency in contact center technologies and workforce management tools. How to Apply: Interested candidates are invited to submit a resume and cover letter outlining their qualifications and suitability for the position to jobsintellibpo.com , Subject Line “Campaign/Service Delivery Manager”. R30 000.00 to R40 000.00
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