Call Centre: Team Leader - Pretoria
Minimum Requirements:
· Grade 12.
· 5 years minimum experience in campaign management and call strategies.
· Experience in a call centre environment that deals with Collections.
· Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data.
· Speak or understand Afrikaans.
Experience Required:
· Setting up of call campaigns, SMS and emails.
· Analysing books and assist with the development and implementation of collection strategies in the Bank Department.
· Ensuring that collection strategies are adhered to by staff members.
· Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations.
· Identifying and initiating actions and campaigns to optimise collections in the department.
· Identifying and initiating actions to reduce the exposure on the total book of the department.
· Providing stats to the client and attending meetings.
· Assist with handling and resolving queries.
· Assist with managing staff members, monitoring their performance and identifying coaching or training needs.
· Assist with quality assessments of calls and administrative functions of staff members in the call centre.
· Assist with reports and assessments.
· Assist with ad hoc managerial functions as and when required by management or operational requirements.
· Ability to handle pressure & strong in admin
· Ability to handle difficult clients/debtors.
· Speak or understand Afrikaans.
· GREAT COMMUNICATION SKILLS OVERALL, Apply Now
· Grade 12.
· 5 years minimum experience in campaign management and call strategies.
· Experience in a call centre environment that deals with Collections.
· Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data.
· Speak or understand Afrikaans.
Experience Required:
· Setting up of call campaigns, SMS and emails.
· Analysing books and assist with the development and implementation of collection strategies in the Bank Department.
· Ensuring that collection strategies are adhered to by staff members.
· Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations.
· Identifying and initiating actions and campaigns to optimise collections in the department.
· Identifying and initiating actions to reduce the exposure on the total book of the department.
· Providing stats to the client and attending meetings.
· Assist with handling and resolving queries.
· Assist with managing staff members, monitoring their performance and identifying coaching or training needs.
· Assist with quality assessments of calls and administrative functions of staff members in the call centre.
· Assist with reports and assessments.
· Assist with ad hoc managerial functions as and when required by management or operational requirements.
· Ability to handle pressure & strong in admin
· Ability to handle difficult clients/debtors.
· Speak or understand Afrikaans.
· GREAT COMMUNICATION SKILLS OVERALL, Apply Now
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