Call Centre Team Leader Pretoria East - South Africa
Ergasia Placements
Reference: Pta000043-LB-1 My client, a well-established law firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns. EE: Open Minimum Requirements: · Grade 12. · 5 years minimum experience in campaign management and call strategies. · Experience in a call centre environment that deals with Collections. · Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data. · Speak or understand Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and assist with the development and implementation of collection strategies in the Bank Department. · Ensuring that collection strategies are adhered to by staff members. · Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations. · Identifying and initiating actions and campaigns to optimise collections in the department. · Identifying and initiating actions to reduce the exposure on the total book of the department. · Providing stats to the client and attending meetings. · Assist with handling and resolving queries. · Assist with managing staff members, monitoring their performance and identifying coaching or training needs. · Assist with quality assessments of calls and administrative functions of staff members in the call centre. · Assist with reports and assessments. · Assist with ad hoc managerial functions as and when required by management or operational requirements. · Ability to handle pressure & strong in admin · Ability to handle difficult clients/debtors. · Speak or understand Afrikaans. · GREAT COMMUNICATION SKILLS OVERALL, R 18 000 - R 20 000 - Monthly plus Bonus, Medical Insurnace, Pension
Apply Now
Facebook
WhatsappRelated Jobs
Call Centre: Team Leader - South Africa
Ergasia Placements
...
Call Centre: Team Leader - Pretoria
...
Team Leader Call Centre PTA - East - South Africa
Pillangó Placements
...
Team Leader: Collections Call Centre - South Africa
Pillangó Placements
...
Data Administrator Pretoria East - South Africa
Ergasia Placements
...