Car Rental Agent Kempton Park - Kempton Park
Charm Recruitment Agency
Job Summary: We are currently seeking a reliable and customer-focused individual to join our team as a Rental Agent. In this role, you will be responsible for safely transporting vehicles to and from various locations, as well as assisting customers with their rental needs. Key Responsibilities: To oversee and ensure that before delivering a vehicle all checks have been done and that the vehicle is in 100% working order. A daily Fleet list to be done by 08h30 on all vehicles in the yard, basic physical inspection of the vehicle and to check against availability in wheelsys. To ensure that all Pre- Authorizations and payments are done on delivery and extension of the vehicle To ensure that all the necessary documentation like Drivers licenses, passports, contact detail, email address, credit card information form and residential address of clients are obtained on delivery of the vehicle Ensure that all the Company's documentation is signed correctly and in the right place. On Collection of the vehicle from the client, all damages to the vehicle are to be noted clearly and signed for by the client. Also, ensure the accident claim form is completed and signed by the client. Pick slips are completed immediately and signed by fleet Ensure that all accessories that were delivered with the vehicle being returned. EG baby seats/Ensure that all extras are noted on the check sheet upon delivery and collection. Refuelling of vehicles is done within 24 hours of return from collection/workshop (oil, water, tyre pressure to be checked) Any issues with the vehicle to be reported to the fleet department Fuel slips to be completed before collections Assist/support fleet department with the maintenance of vehicles SMS/WhatsApp/call clients before delivery and collection of vehicles Ensure non-revs are opened and closed on wheels. Log sheets were completed accurately, and check sheets opened and closed correctly (This includes workshop vehicles) Assist with cleaning of vehicles Assist with chauffeur services when required Loading bookings/ allocating vehicles/check-out bookings/Pre check-in Bookings on the system New on Fleet – Complete necessary documents for intake for all new vehicles Ensure claim form documentation is carried for all collections Inspection sheets to be carried for vehicles from panel shops. Schedule to be checked the day before and necessary contact and planning done to avoid service failures Requirements: Valid driver's license with a clean driving record Previous experience in customer service in car rental or a similar role preferred Ability to communicate effectively and professionally with customers and colleagues Strong attention to detail and organizational skills Ability to work independently and as part of a team in a fast-paced environment Flexibility to work evenings, weekends, and holidays as needed R8 500 CTC per month
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