Centre Manager - Cape Town Region
Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager. The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations. The responsibilities will include, however is not limited to : Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance): Reception area Café / Canteen Business lounge Parking area Garden (Where applicable) Is responsible for client retention in the centre by Meet with existing clients regarding possible expansions Up sell existing clients that don’t have certain products e.g : Parking, Beverage fee, Making use of centre printer, Stationery orders through the centre team, IT Support Ensure that all client complaints/queries are handled until they are 100% resolved Ensure entry of these issues onto weekly documents Responsible for the preparation of offices before new clients move in: Setting up IT and Telephones Setting up the office according to the clients specification Ensure furniture is presentable and that there is nothing missing Ensure the “Snag list” is completed before client moves in Ensure access tags, remote controls is all in order for client on arrival On arrival give clients the procedure to purchase WIFI vouchers Issue WIFI codes where needed Purchase Orders Ensure that the correct procedure is followed for any purchases Ensure purchase orders are completed correctly for purchases Ensure purchase orders are receipted correctly and in time for payment Daily Cash Up Daily sales Stock Take Document Responsible for Canteen Float Cash on hand CM is responsible for the running of the canteen Ensure the boardrooms are ready for client use, if there are special requirements e.g: Video/Telephone Conferencing (test prior to meeting) Lunch requirements (arrange for order to be taken at tea break) Beverage requirements Flip chart, pens Must ensure that everything is in order before the client uses the boardroom. Provides admin support including but not limited to: (Along with receptionist) Organising courier services Ordering office supplies Preparing and booking meeting rooms Other administration/secretarial duties Receptionist ensures attendance register is completed daily and gives to CM. CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or reimbursements due and supporting scanned documents sent to the SF Emailing monthly rent roll list to accounts Ensure cleaning staff daily schedules are always up to date and adhered to Relieve receptionist during lunch/leave or sick leave In the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new Responsible for mentoring and training of all existing and new staff within their team Responsible for conducting performance appraisals with his/her direct team Manage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standards Together with Human Resources, address any staff issues/concerns directly with the staff member
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