Client Services Manager Johannesburg or Pretoria - South Africa
Prep2Perfection
Ideal candidate: Academic Excellence: You have a strong academic background, demonstrating your ability to excel in learning and applying knowledge effectively. Ambitious Self-Starter: You are driven by ambition and a desire to advance your career. You proactively seek out opportunities for growth and development. Keen Attention to Detail: Your meticulous nature ensures that nothing escapes your notice. You thrive on precision and accuracy in your work. Highly Organized: You possess excellent organizational skills, allowing you to manage tasks efficiently and maintain order in dynamic environments. Action-Oriented: You are not just a thinker but a doer. You take initiative and are quick to act, driving projects forward with determination. Chaos Management: You enjoy the challenge of navigating through chaos and bringing clarity and structure to complex situations. Logical and Results-Driven: Your decision-making is guided by logic and data. You set clear goals and work diligently to achieve tangible results. Social and Emotional Intelligence: You have strong interpersonal skills and emotional intelligence. You can collaborate effectively with others, build positive relationships, and navigate diverse team dynamics with ease. General Responsibilities: Digital Communications: Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls. Manage communications effectively to address queries, provide support, and facilitate smooth interactions. Service Management: Handle service management tasks to support the sales pipeline. Ensure efficient delivery of services to meet customer needs and expectations. Operations: Execute general operational tasks related to the business activities of the company. Maintain operational efficiency and effectiveness across different functions. Arrangement and Execution of Tutoring Sessions: Coordinate and arrange 1-on-1 tutoring arrangements for students. Follow specified processes, to ensure successful tutor and student engagements. Client Relationship Management: Build and nurture relationships with clients, focusing on client satisfaction and retention. Address client concerns, gather feedback, and maintain a positive client experience. Tasks: General Operations: Handle day-to-day operational tasks to support business activities. Ensure smooth functioning of processes and workflows. Client Communication and Coordination: Communicate with clients to understand their needs and requirements. Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors. Record relevant information and updates in the CRM system or spreadsheet. Monitoring Progress and Quality: Stay informed about the progress of tutoring sessions. Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery. Educational Background: Possess a 3-year degree in BA or BCom from a reputable university. Recent Graduates: Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning. Sales or Organizational Experience(As a plus): Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.
Apply Now
Facebook
WhatsappRelated Jobs
Services Officer Cape Town - Cape Town Region
Phanda Personnel
...
Student Services Officer - Cape Town Region
Phanda Personnel
...
Life Insurance Client Service Administrator - South Africa
Vij Personnel Cc T/A Info Personnel
...
Branch Manager Johannesburg - Johannesburg
West Coast Personnel
...
Student Services Officer - Cape Town Region
SD Recruitment Ltd
...