Client Services Representative (Logistics) - Durban
Virago Recruitment Ltd
Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio Client's needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or minimal impact on clients. Liaise with client continuously and in a proactive manner regarding shipment events. Attempt to seek extended business from existing clients and referrals Present the company as and when required i.e. company functions, client meetings, etc Send daily status reports to Clients with current information on all their shipments Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier's offices / trade lane relating to pending orders to establish ready date Monitor daily closer to ready date as to ensure cargo collected on ready date All info needs to be cross communicated to this person to ensure delegated work had been executed Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required Ensure documents are received in full as to enable WNL to process clearance and invoice out Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates) Rate Proposal and SOP's updates for existing clients Communicating Sell rates to Clients NAC must be followed up with Trade Lane and communicated in writing to Clients Communicate buy and sell rates to operations Matric or equivalent of Senior certification High level of Computer literacy All modes – Air, Ocean & Road Minimum of 5 years' experience in Freight Forwarding & Clearing Minimum of 2 years Client interfacing experience Salary Market Related
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