Client Support Specialist Stellenbosch, South Africa - Stellenbosch
Capital H Staffing
Description Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires a quick turnaround times and willing ness to assist with various tasks impacting client relationships. The ideal incumbent has excellent attention to detail, and a proactive approach to resolve client problems. In addition, the candidate can multitask well under pressure. Responsibilities include: Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading of all supporting documentation) Identify correct onboarding process for billers and direct accordingly Manage various portals and inboxes, ensuring compliance with specifications for applications Escalate any issues to the Customer Relationship Manager where applicable Updating of biller details on the onboarding and integration workflow system Perform compliance checks on billers requesting changes to their current profile Forward relevant document to Accounts department for sign-off Assist with preparing Tender files according to company standard for tenders Essential minimum qualifications, skills, and experience: 3-5 Years experience in a similar customer support role Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots) Experience in the Financial Services industry with focus on the payments industry is advantageous General: While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful. In keeping with our client's employment equity requirements, only South African citizens will be considered. Please include your current salary and salary expectations.
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