Client Supporter Stellenbosch - Stellenbosch
CSG Resourcing
My client is looking to hire a Client Support Officer in Stellenbosch. Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally. Addressing client queries and acting as liaison between the banks and billers. Operating various systems in order to conduct investigations on queries. Forwarding relevant documentation to the Accounts department for sign-off. Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks. Collaborate with internal teams to address client and bank-related issues. Handling all client interactions in a professional and respectful manner 3 - 5 years' experience in a similar client service support role, ideally in an operations environment; Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots); Experience in the Financial Services industry with focus on the Payments industry is advantageous; Driver's license; Fluent in English (Afrikaans would be beneficial).
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