CONTACT CENTRE AGENT : PAYJOY - - Bryanston

Customer Service Agents

Based in BryanstonÂ

Shifts between 07:00 am- 19:00 pm

Working from Monday to Sunday including Public HolidaysÂ

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

Must be able to communicate with customers professionally and articulately.
Must be able to present benefits/opportunities of the sales or service in an effective manner.
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
Exercise appropriate soft skills when dealing with difficult customers.
Ensure correct listening skills and probing techniques are used to establish relevant information.
Be able to effectively communicate with the team leader and team members.
To ensure that every day query is logged accordingly.
Ensure that customers are informed as to the progress of queries logged but not resolved.
Ensure that the customers are called and the resolution is confirmed before queries are closed.
Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

KNOWLEDGE AND SKILLS: