Grade 12, coupled with a relevant Tertiary qualification

Good Excel skills. Proficiency on Autoline will be a definite advantage

Duties will include -

Monitor processes and implement, maintain and/or improve procedures and/or systems to ensure effective and efficient process/variability control
Ensure implementation of HR/SHEQ policies and procedures
Manage contract profitability
Manage Work in progress for maintenance and chargeable work
Participate in the handovers/delivery of machine with sales
Manage the load testing process and ensure all machines comply with legal requirements
Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure
Monitor dispatch of products/delivery against targets and take timeous corrective action
Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
Tracks, analyse and report on service levels matrices
Carry out random inspections on customers equipment after service and repairs have been completed as part of QC process
Collect monthly excess hours
Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
Submitting weekly reports accurately and on time
Liaise with customers as required and ensure effective customer feedback communication processes
Resolve/assist in the resolution of disputes with customers and subcontractors on site
Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
Lead and direct all the major contracts under the service of support area
Ensure that all breakdowns and/ or repairs performed that are still warrantied, warranty claims are processed accordingly
Business plan and budgets