The successful candidate will have a completed Grade 12/Matric coupled with a Diploma or Advanced Certificate in Credit Management (highly advantageous).
Minimum 5 years experience in credit control as well as collections reconciliations essential.
KPIs include:
Assure consistent outcomes through the adherence to and the use of established technical reports and programs (flowcentric; CADS; Sales reports; Delivery Diversion; Credit & Debit notes; Pallet report); Perform an age analysis on all debtors accounts on a continual basis throughout the month in order to
establish outstanding funds which debtors have received; Review the monthly debtors age analysis; Customer calls to collect overdue amounts; Reconciliation of debtors accounts; Assure accurate capturing of payments on SAP; Achieve set DSO (Days Sales Outstanding )and overdue targets; Assure remittance advises are received from customers with every payment made; Allocate payments against invoices as per remittance advices; Assure accurate and timeous delivery of customer invoices and statements; Drive customer payment behaviour and identify habitual late payers; Issuing of Final Demand Letters to overdue customers; Prepare a customer file for legal handover; Attend to customer queries and ensure every query resolution within the agreed SLAs; Assure validity of credit note requests and customer claims; Provide feedback to customers on claim requests and disputes logged; Engage, develop and maintain customer relations both internally and externally; Liaise with the Contact Centre and Sales Departments regarding blocked orders due to credit limits and overdues; Monitor orders to customers close to reaching their credit limits; Monitor and control credit risk to the company.
Preference will be given to immediate starters.
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