Responsibilities:
The person doing this job will not be booking any cruises, they will be a ground operator for the Cruise Liners excursions in Southern Africa

Prepare competitive quotations and innovative itineraries
Build close relationships with suppliers
Rate negotiation & negotiate terms and conditions
Book accommodation, flights, allotments and all other services as required
Prepare excel costings and re-quotes
Ensure high attention to detail is always maintained
Focus on delivery excellence in customer service, internal and external (speed to replies/accuracy/creativity/file handling)
Assist with Cruise RFPs & proposals as required
Create and update tracking documents
Adhere to margin strategies as per company policy
Build close working relationship with the in- office Operations & Planning Team
Attend functions with Agents/Guests as required
Attend supplier training & Fam trips as required

Candidate Requirements:

Matric Certificate
Travel Diploma
Tour consultant experience at an intermediate level in an inbound tour-operating environment for a minimum of 3 years
Experience with costings and quoting
Excellent relationship building & negotiation skills
Excel experience is an advantage
Good product knowledge of Southern Africa
Team- work, and also be able autonomous when required
Office/administration skills
Understanding of on the ground operations and excellent quality control

Full time, in-office position
50% medical aid contribution + Gap cover + risk benefit, pension fund

ðLocation: Cape Town, Western Cape

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