Customer Accounts Administrator - Pretoria
Minimum requirements:
Duties will be, but are not limited to:
Please note: Only shortlisted candidates will be contacted Apply Now
- 5+ years experience in customer service, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Excel intermediate advance level and google sheets experience non-negotiable
- Relevant tertiary education would be an advantage
- Strong attention to detail and accuracy.
- Proficiency in Office 360 Suite and experience with CRM software is essential.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving skills and a proactive approach to resolving issues.
- Ability to work efficiently under pressure.
Duties will be, but are not limited to:
- Process customer quotes and orders accurately and in a timely manner.
- Maintain customer accounts and update information as needed.
- Respond promptly to customer inquiries via phone, email, or in-person.
- Resolve customer issues and complaints efficiently and professionally.
- Collaborate with sales and other internal teams to ensure customer satisfaction.
- Generate quote requests and jobs and follow up on outstanding payments.
- Assist with inventory management and tracking of product availability.
- Prepare reports and analyse customer data to identify trends and opportunities for improvement
- Maintain confidentiality of customer information and adhere to data protection policies.
Please note: Only shortlisted candidates will be contacted Apply Now
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