Customer Activation Specialist - South Africa
MASA Outsourcing Ltd
Reference: JHB002386-DN-1 Our client in the automotive sector is looking for a Customer Activation Specialist to provide activation and sale closure support Key requirement 2-3 years working experience in the customer service or sales industry MS Office suite Relevant qualification Prior industry related platform experience will be advantageous Strong negotiation skills Able to work under pressure Key responsibility Provide activation and sale closure support through creation, engagement and lead management of clients digitally, telephonically and on the CRM Ensure a competitive culture in which every customer demographic is included Lead creation and activation, research and develop in collaboration with marketing to set up specific content that drives generation across the group Ensure all leads qualified from social media platforms, WhatsApp, website etc for lead generation Superior client engagement digitally over the phone (telephone etiquette) and face to face measured by call recordings and client feedback Complete applications from leads generated Assist the marketing team identify monthly activations to drive leads aligned to the brands onsite and in our catchment areas Customer satisfactions calls on survey after the customer experience executives are complete with the full process and the customer has received their license and registration Reporting on CI that is fed to Lead Manager and Sales Manager to improve service and retention R 120 000 - R 126 000
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