Customer Activation Specialist Market related - Sandton
DigiCars
ICAR Technologies is an innovative Automotive group that endeavors to provide a one stop automotive solution. We have embarked on an exciting journey of automotive sales disruption in South Africa, providing our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised on the fact that buying and selling a car is one of the most memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every person who walks through our doors or interacts with our online platforms. Whether our clients are in the market for a well-loved second-hand vehicle or a brand-new vehicle out of the box, ICAR will help our customers rediscover the magic of finding or selling their dream car. Our brands include Digi Cars, Chery, Omoda, Jaecoo and Armoured Mobility. Do you have a passion and love for cars? If so, this is the perfect role for you. This role provides activation and sale closure support through creation, engagement and lead management of clients digitally, telephonically and on the CRM. Ensures a competitive culture in which every customer demographic is included, communicated and we see a return on investment on marketing initiatives. Your duties include: Research and develop in collaboration with marketing to set up specific content that drives lead generation across the group. Ensure all touch points for engagement across the platforms, websites and social media has impactful and effective communication tools to ensure all customers are engaged. Ensure all leads qualified from social media platforms, Whatsapp, websites, sms' campaigns, newsletter etc for lead generation materialise. Superior client engagement digitally, over the phone (telephone etiquette) and face to face measured by call recordings and client feedback. Complete applications from leads generated. Ensure approval, application and call time targets per day are met. Assist the marketing team identify monthly activations to drive leads aligned to the brands onsite and in our catchment areas. This could be through activation days and themes on sight, mall activations, events, corporate days, wellness days, sporting events etc. Call and Whatsapp customer with delivery documentation required. Customer Satisfaction calls on survey after the customer experience executives are complete with the full process and the customer has received their license and registration. 2-3 years working experience in the customer service or sales industry. Grade 12 is essential Customer facing certification or diploma Market Related
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