Customer Experience Executive Market related - Sandton
DigiCars
Are you ready to join the most tech savy new & preowned car dealership in South Africa? ICAR Technologies is an innovative Automotive group that endeavors to provide a one stop automotive solution. We have embarked on an exciting journey of automotive sales disruption in South Africa, providing our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised on the fact that buying and selling a car is one of the most memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every person who walks through our doors or interacts with our online platforms. Whether our clients are in the market for a well-loved second-hand vehicle or a brand-new vehicle out of the box, ICAR will help our customers rediscover the magic of finding or selling their dream car. Our brands include Digi Cars, Chery, Omoda, Jaecoo and Armoured Mobility. Do you have a passion and love for cars? If so, this is the perfect role for you. We are looking for individuals that have worked in the automotive industry preferably as a product genius, in sales but prefers the operations to set up for delivery, or just have experience in fast paced working environments who is a Go-Getter with passion and drive who wants to launch their career into the Automotive Industry. This role brings the customer engagement to life and requires strong customer interfacing ablities coupled with good organisational skills to assist with coordination of delivery, handovers and test drives as well as ensure completion of the delivery process and handle any aftersales queries or concerns as they arise. Your duties include: Ensuring the showroom floor customer experience is at its optimal through daily and weekly checks. Ensuring that all vehicles are in prestine condition and all quality checks are administered on vehicles to ensure they are floor ready Monitoring the delivery board, customer care Whatsapp groups and delivery emails to ensure all logistics for deliveries or car movement prepped timeoulsy Meet and greet the clients and ensure that all customers are treated professionally Manage the client experience of the delivery with the hostesses and sales teams onsite Quality check all vehicles for delivery and ensure merchandise and permits sorted Handover of vehicles to customers explaining of functions and specifications and offering test drives License and Registration administration: Ensure Natis processes managed in a timely manner Coordinate drivers for the success for the showroom floors - use tracker, autobid and whatsapp groups Daily catch up with sales and workshop to ensure seamless delivery and movement of vehicles. Weekly progress meetings with your teams to ensure excellence Grade 12 is essential Customer facing certification or diploma Leadership skills Prior experience in the automotive industry is an advantage, however looking for a determined self starter that worked in retail Market related
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