Customer Administrator CPT - CBD - Cape Town City Centre
Time Personnel
Reference: CPT003690-Meg-1 Are you warm and welcoming and love being the front face and organiser of a small company? Our client based in Cape Town CBD requires a forward-thinking individual, who is tech savvy and can manage a busy front desk assisting with customer enquiries while supporting their diverse team with all administrative duties. Financial experience with invoices & debtors, budget reports, and knowledge managing insurance claims is needed plus the ability to communicate in both English and Afrikaans. The company's personal touch is what retains their clientele. Essential that you have your own transport to be able to open the business at 7.45 am Mon – Fri (not negotiable). REQUIREMENTS Matric with min 5 years of experience in a customer liaison / administrative role Excellent client service skills with a “customer comes first” approach Strong financial acumen with experience in billing, debtors and insurance processes Exceptional diligence and organisational skills Essential to be tech savy and have the willingness to learn new software to keep abreast of IT system requirements Ability to work independently and as part of a team Strong communication and interpersonal skills Knowledge of POPIA regulations and compliance requirements Valid driver's license and own transport Strong passion for people, very positive personality with a caring attitude Hours: 07:45 – 17:00 Monday – Friday DUTIES Greet and assist customers with a warm and professional demeanour. Manage diary scheduling, ensuring optimal appointment flow and minimal wait times. Manage inquiries and concerns promptly and effectively. Maintain customer confidentiality and ensure compliance with POPIA regulations. Oversee billing processes, including coding, invoicing, and payment collection. Manage insurance claims and reimbursements, ensuring accurate and timely submissions. Monitor accounts receivable and follow up on outstanding balances. Prepare financial reports and assist with budget planning. Apply accurate coding for billing purposes. Ensure all services are coded correctly to facilitate proper billing and insurance claims. Maintain accurate and up-to-date records and files. Coordinate with staff to ensure seamless communication and workflow. Order and manage office supplies and inventory requirements. Assist with the onboarding and training of new staff members. Foster a positive and collaborative work environment. Participate in team meetings and contribute to continuous improvement initiatives. Support colleagues in their roles and assist with cross-functional tasks as needed. Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Follow us on Facebook Follow us on LinkedIn Visit our Website plus Dependent on experience
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