REQUIREMENTS- Matric with min 5 years of experience in a customer liaison / administrative role
- Excellent client service skills with a "customer comes first" approach
- Strong financial acumen with experience in billing, debtors and insurance processes
- Exceptional diligence and organisational skills
- Essential to be tech savy and have the willingness to learn new software to keep abreast of IT system requirements
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge of POPIA regulations and compliance requirements
- Valid drivers license and own transport
- Strong passion for people, very positive personality with a caring attitude
- Hours: 07:45 17:00 Monday Friday
DUTIES- Greet and assist customers with a warm and professional demeanour.
- Manage diary scheduling, ensuring optimal appointment flow and minimal wait times.
- Manage inquiries and concerns promptly and effectively.
- Maintain customer confidentiality and ensure compliance with POPIA regulations.
- Oversee billing processes, including coding, invoicing, and payment collection.
- Manage insurance claims and reimbursements, ensuring accurate and timely submissions.
- Monitor accounts receivable and follow up on outstanding balances.
- Prepare financial reports and assist with budget planning.
- Apply accurate coding for billing purposes.
- Ensure all services are coded correctly to facilitate proper billing and insurance claims.
- Maintain accurate and up-to-date records and files.
- Coordinate with staff to ensure seamless communication and workflow.
- Order and manage office supplies and inventory requirements.
- Assist with the onboarding and training of new staff members.
- Foster a positive and collaborative work environment.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Support colleagues in their roles and assist with cross-functional tasks as needed.
Salary: R negotiable dependent on experience
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