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Customer Front of House Administrator/Liaison - Cape Town City Centre

REQUIREMENTS
  • Matric with min 5 years of experience in a customer liaison / administrative role
  • Excellent client service skills with a "customer comes first" approach
  • Strong financial acumen with experience in billing, debtors and insurance processes
  • Exceptional diligence and organisational skills
  • Essential to be tech savy and have the willingness to learn new software to keep abreast of IT system requirements
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
  • Knowledge of POPIA regulations and compliance requirements
  • Valid drivers license and own transport
  • Strong passion for people, very positive personality with a caring attitude
  • Hours: 07:45 17:00 Monday Friday

DUTIES
  • Greet and assist customers with a warm and professional demeanour.
  • Manage diary scheduling, ensuring optimal appointment flow and minimal wait times.
  • Manage inquiries and concerns promptly and effectively.
  • Maintain customer confidentiality and ensure compliance with POPIA regulations.
  • Oversee billing processes, including coding, invoicing, and payment collection.
  • Manage insurance claims and reimbursements, ensuring accurate and timely submissions.
  • Monitor accounts receivable and follow up on outstanding balances.
  • Prepare financial reports and assist with budget planning.
  • Apply accurate coding for billing purposes.
  • Ensure all services are coded correctly to facilitate proper billing and insurance claims.
  • Maintain accurate and up-to-date records and files.
  • Coordinate with staff to ensure seamless communication and workflow.
  • Order and manage office supplies and inventory requirements.
  • Assist with the onboarding and training of new staff members.
  • Foster a positive and collaborative work environment.
  • Participate in team meetings and contribute to continuous improvement initiatives.
  • Support colleagues in their roles and assist with cross-functional tasks as needed.

Salary: R negotiable dependent on experience

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