Customer Experience Analyst Woodstock - Woodstock
Believe Resourcing PTY Ltd
Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type : Full-time Working Hours : 8am - 8pm European hours. Salary : R27 000 About our Client: Our client is a forward-thinking and innovative company, dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and inclusive work environment that values teamwork, continuous improvement, and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis, and driving consistent quality assurance. Role & Responsibilities: Audit transactions to ensure quality standards; Create and update customer experience reports; Analyze data to identify areas for improvement; Investigate customer complaints and recommend actions; Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Present performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet quality objectives; Requirements: Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality role; Strong analytical, problem-solving, and decision-making skills; Excellent oral and written communication skills; Ability to adapt to changing schedules; Active listening skills and ability to operate with minimal supervision; Multi-tasking abilities. Salary : R27 000 CTC per month
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