Customer Liaison Officer - Johannesburg
Staff Solutions
Our client in the Automotive sector is looking for a Customer Liaison Officer with exports experience to join their team in Gauteng (JHB - Eastern Suburbs). Duties: Order Processing: Contacting customers daily as per calling schedule. Receive calls & orders from customers. Liaison with the Business Representative. Receive and action work instruction/s from Business Representative. Check account status, credit viability and limits. Check stock availability and advise customer. Generate orders on SAP as per generate order procedure. Release order (invoice generation) for shipment and FLO. Advise Warehouse & Distribution Manager, supervisor and logistics company supervisor on orders not released. Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book. Advise customer of planned delivery time. Process Claims: Actioned by customer liaison officer directly/or only from the business representative. Generate order on SAP as per claims procedure. Generate order on SAP as per rotation procedure. Generate instruction on SAP as per Check & charge procedure. Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer). Oversee daily general admin duties to support all customer services function. Service Support (External and Internal): Address queries passed on by Logistics Company within 8 hours of receipt of the query. Address any special /miscellaneous request from customers. Provide quotes on an Ad Hoc basis to customers. Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Logistics Company) and business representatives at all times. Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business. Team Work – Must be able to support the entire team on any overflow work when required. This position would require the successful individual to be on standby duty every alternative week and every alternative weekend. Educational Qualifications: Grade 12 or equivalent. Experience: A minimum of 2-3 years Call Centre and Customer Service experience. Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP. For more information please contact: Kaylin Bekker
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