At Tech Flow Dynamics, we're looking for highly skilled and motivated Customer Support Engineers to join our dynamic team. The ideal candidate will have a strong technical background and a passion for delivering top-notch customer service. As a Customer Support Engineer, you will be our clients' first point of contact, providing technical assistance and ensuring their issues are resolved promptly and effectively. Manage customer inquiries and support tickets using PSA. Provide remote support to clients utilising remote support tools. Handle VoIP-related queries and issues on hosted & onsite PBX systems. Manage email administration through Microsoft 365 and Web Hosting Services. Maintain and update our internal knowledge base. Monitor and manage client systems remotely using RMM. Administer web hosting accounts and servers using cPanel and KeyHelp. Administer Firewalls for network security. Utilize EDR for endpoint detection and response. Troubleshoot and resolve technical issues related to operating systems (Windows 10, Windows 11), common software (Microsoft Office 365, antivirus software), and networking (IP addressing, DNS, DHCP, Wi-Fi). Troubleshoot and resolve technical issues related to applications. Adhere to and manage Service Level Agreements (SLAs) to ensure timely resolution of customer issues. Document all PSA customer interactions and technical resolutions and contribute to the knowledge base. Proven experience in a technical support or helpdesk role. Proficiency with HaloPSA or similar PSA software. Strong understanding of remote support tools and techniques. Experience with VoIP systems, specifically 3CX and PBXware. Excellent knowledge of Microsoft 365 and management of Microsoft 365. Familiarity with RMM tools like SolarWinds, NinjaRMM, or ConnectWise. Experience with hosting control panels such as cPanel and KeyHelp. Solid understanding of network security, particularly with Fortigate Firewalls. Proficiency in using SentinelOne EDR or similar endpoint security tools. Strong troubleshooting skills for Windows operating systems. Knowledge of basic networking principles, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting. Exceptional communication and customer service skills. Ability to work independently and as part of a team. A diploma or degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A, Network, Security, Fortinet NSE, etc.) are a plus. Apply Now

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Customer Support Engineer Centurion - South Africa

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